Dealing With Intergenerational Conflict In The Workplace

Dealing With Intergenerational Conflict In The Workplace

Many modern companies nowadays have a workforce that entails several generations, from baby boomers to Millenials and Gen Z. Where the new generation helps to bring new ideas to the business, old employees ensure that the company does not stray from its course of action.

However, along with the benefits of having a multi-generational workforce, companies nowadays also have to deal with intergenerational workplace conflict. With the new generation entering the workforce, on average, a company is now employing as many as five generations.

The differences between the generations and the way they like to work can cause rifts within the company culture if not properly managed. There is a need to overcome this divide and create a cohesive and well-immersed team that does not become affected by generational boundaries.

The duty of this lies on the head of the leader or the manager of the workplace. However, it is not an easy task to overcome and there is a need to employ professional help to ensure that the delicacy of the matter is taken into consideration.

Mediation Services Winnipeg offers several courses conducted by renowned mediators. One of these courses caters to intergenerational workplace conflict.

Objectives Of The Course

The workshop titled ‘Generations at Work’ has been designed for managers and leaders so that they can understand and tackle the conflict. Most of us are not receptive to conflict, which is why we may not understand what lies at the core of these issues. Keeping this in mind, we have designed a module that will help you reach the following objectives:

  • Learn the five generational work cultures in the workplace.
  • Identify their generational work culture and the challenges of working with other generations.
  • Examine the ways in which the five generations clash at work.
  • Understand ways to effectively manage employees from all five generations.
  • Understand what motivates you and other employees.
  • Learn how to adapt your leadership style to motivate others.
  • Differentiating between the “supportive coach” role and the “performance management accountability role”.

The Five Generations

The course mainly focuses on the five generations that are usually present at a workplace. These include:

  • Veterans 1922 – 1943
  • Baby Boomers 1943 – 1960
  • Generation X 1960 – 1980
  • Millennials 1980 – 2000
  • Gen Z 2000 – 2020

Based on this information, the course includes different activities and exercises that allow you to figure out the type of organization you are working at and what the required practices are to help all the employees work cohesively.

Difference In Core Values

What most people fail to understand is that the main reason for intergenerational conflict is the difference in the core values. Where veterans work with dedication, hard work and sacrifice, millennials and Gen Z focus more on smart work.

Veterans are a very practical generation, whereas newer generations such as Xers, Millenials and Gen Z are typically more skeptical, hopeful and cynical. Hence, this can cause conflict in the workplace.

Based on this, each generation has certain assumptions about other generations. According to baby boomers, veterans are dictatorial and rigid, while veterans believe that baby boomers are self-absorbed and don’t entertain the concept of privacy as one should.

Even though each generation has different values, none of them are wrong. Their thoughts, concepts and core values have been developed based on the era they lived in. Hence, it is important that we are all made aware of the generational differences to work efficiently in a multigenerational workplace.

One of the best ways to do this is via M.E.E.T communication. To learn more about how to effectively work with individuals from other generations, enrol in our course today.

About Us

Mediation Services in Winnipeg offers training programs to help you learn mediation and leadership skills. We conduct online zoom and asynchronous webinars for different issues. Such modules will help you to improve your communication and solve family, workplace, and personal conflicts. To check out our training courses, visit this link here or contact us for further assistance.

Why Is It Important To Build A Respectful Workplace Environment?

Why Is It Important To Build A Respectful Workplace Environment?

In simple words, a respectful workplace is one in which professionalism and integrity are displayed and the skills to communicate and recognize one another as equals are practiced.

An organization that has a respectful work environment encourages dialogue, promotes diversity and focuses on civility among all employees irrespective of their positions in the company’s hierarchy.

But if the workplace environment is disrespectful, conflicts may arise among the employees, reducing the workers’ productivity.

Conflict is something that can be defined as a sharp opposition or disagreement of ideas or interests in any organization and workplace where people come and work together. However, it is important to understand that conflict is a natural and normal occurrence.

In this blog post, we will talk about the benefits of a respectful workplace environment and how Mediation Services can help you build a respectful workplace environment.

Why A Respectful Workplace Environment Is Important

Workplace conflicts are normal, but if they are not handled properly, they can lower the teams’ morale, increase absenteeism and decrease productivity. Studies show that supervisors tend to spend a major part of their time resolving workplace conflict.

In many cases, the most common response to any conflict is the flight-or-fight response. This means that some prefer to avoid and run away from any workplace conflicts, while others prefer to resolve the issue.

In such cases, the feeling of discomfort is inevitable as the people involved in the conflict are often dissatisfied with the outcomes because no resolution is achieved.

But if you know how to resolve a conflict and build a respectful workplace environment constructively, you can turn a potentially destructive situation into an opportunity for enhanced performance, growth, and creativity.

You may have witnessed disrespectful behaviour happening in your workplace before. If you don’t intervene in such a conflict, it will erode the workplace productivity and morale. You as an individual and collectively as a group are responsible for the work environment you are in.

Hence doing nothing about conflicts in the workplace is no longer an option for employees and employers. Thus, you will have to learn how to build a respectful workplace environment.

Benefits Of Building A Respectful Workplace Environment

There are many benefits to building a respectful workplace. Here are some of the advantages of building a respectful workplace environment.

Respect Increases Employee Engagement

The biggest benefit of building a respectful workplace environment is that in such an environment, employee engagement is higher. Whereas in a workplace with little or no respect, there is lower attendance, more conflicts, and decreased creativity.

In a recent Harvard Business Review where almost 20,000 employees were interviewed, it was found that the best way to increase employee commitment and engagement is to build a workplace environment that demonstrates respect.

In addition to this, the study revealed that employees who said that their managers treated them with respect were 55% more reneged with work and organization than those who were not given respect.

This is what the Mediation Services’ course of building a respectful workplace environment will help you achieve.

Respect Will Boost Creativity

Companies and organizations with a high rate of incivility are less productive and creative than their counterparts. So if your company does not have a respectful environment, there are high chances of less work productivity.

According to a study conducted by Harvard Business Review, it was found that employees who are handled rudely by their leaders are 30% less creative than those who work in a respectful environment.

Another thing found in the study was that the employees who worked under a leader who treated them rudely produced 25% fewer ideas and were less productive.

So, if your goal is to increase your employees’ creativity, you should attend the online workshops of Mediation Services on building a respectful workplace environment.

The Costs Of A Disrespectful Workplace Environment

A disrespectful workplace environment causes adverse effects on the performance of your employees.

Here are some of the cons of having a bad workplace environment:

  • Higher rate of employee absenteeism
  • Higher rate of sick leave and short-term disability leave
  • Reduced productivity and reduced profitability
  • Increase in employee turnover
  • Increase in workplace stress
  • Potential litigation costs
  • Difficulty in recruitment and retention of employees
  • Decreased workplace morale
  • Strained workplace relationships
  • Reduced corporate image and customer confidence
  • Poor public relations
  • Decrease in the trust placed in management

Mediation Servicescourses can help you build a respectful and peaceful workplace environment where your employees will feel more comfortable and productive and help you avoid the aforementioned consequences of a disrespectful workplace environment.

Learn How To Build A Respectful Workplace Environment With Us

Mediation Services in Winnipeg will help you learn the art of building a peaceful workplace environment through their training programs. Our training course will help you resolve workplace conflicts.

In this training course you will learn how to:

  • Explore experiences of disrespect.
  • Learn how to effectively respond and recover as the source, target, and observer of disrespect in the workplace.
  • Gain insight into the person in authority’s responsibility in maintaining a respectful workplace.

We conduct online zoom and asynchronous webinars for different issues. Such modules will help you improve your communication and solve family, workplace, or personal conflicts. To check out our training courses, visit this link here or contact us for further assistance.

Change Management: Why It Is Important

Change Management: Why It Is Important

You might have heard the saying ‘change is constant.’ These three words pretty much entail everything there is to say about human lives. If you take a minute and reflect on what your life was like a year back, you will see how drastically things have changed in just one year.

Change management is something we all have come across. However, most of it is directed towards organizations and businesses. These practices help managers and leaders prepare for, equip, and support change in the way their business operates. This is important but what about individual change management and adapting to change in one’s personal or professional life?

In the fast-paced world that we are living in, change is something that we have to deal with on a weekly basis, if not daily. However, most of us are unable to adapt to and manage change at such a fast pace.

If you are struggling with something similar, check out some of the modules that Mediation Services Winnipeg is offering. We have carefully curated workshops and training sessions that help individuals perform better in their personal and professional lives.

Our ‘Adapting to Change: Fostering Individual and Team resilience’ workshop has been designed to help you reflect on and process the impacts of this constant change and uncertainty on you and your team. We help you assess where you are at in the change process theory, strategize for moving through resistance, consider your communication plan for change management and find creative, innovative ways to meet challenges. Register today to become a better version of yourself.

Reality Of Change

Change is constant. Change equals life.

These are two things you cannot deny. Over the past years, the amount of change an individual deals with in their life on average has increased exponentially over the past few years.

The constant advances of technology, especially in information communication, have increased our exposure, making us deal with change more often than our elders. In addition to this, with the COVID-19 pandemic, we had to undergo massive changes in our lifestyles, forcing us to deal with unprecedented times.

Keeping this in mind, Mediation Services has curated a module to help you develop the “We are in this / will get through this together” attitude to improve your resiliency and help you understand change.

Being Mindful

Many people might have asked you to be mindful of the environment around you. They are right; being mindful is the fulcrum when it comes to dealing with change. But, how can one be more mindful?

As easy and as mundane it sounds, mindfulness is not something you can develop within a matter of days. You have to make it your second nature to incorporate it into your personality.

The module mentioned above helps you understand change by helping you become more mindful of the situation you are in. Only you can help yourself through change. People have the tendency to get stuck in a situation and unknowingly stay stuck, and this is where we help you.

We help you navigate your way through stagnancy and embrace change to live a better and more productive life.


The objectives of this training course are to help you understand:

  • The definition and meaning of change
  • Stages of the change adaption process
  • External as well as the internal factors that bring about change
  • Your own personal style in relating and dealing with change
  • Myths regarding change management
  • Importance of resiliency
  • Impact of change on relationships
  • importance of preparation and support in effectively implementing and managing change initiatives


If you are scrambling with change and are unable to adapt to the small changes that you see in your daily life, our mediators and trained experts are here to help you deal with the situation and develop the right approach towards life.

About Us

Mediation Services in Winnipeg offers training programs to help you learn mediation and leadership skills. We conduct online zoom and asynchronous webinars for different issues. Such modules will help you to improve your communication and solve family, workplace, and personal conflicts. To check out our training courses, visit this link here or contact us for further assistance.

How To Deal With The Defensive Behavior Of Your Employees

How To Deal With The Defensive Behavior Of Your Employees

It is not uncommon for managers and HR professionals to deal with employees who do not take criticism well. Many people have reported that some of the hardest employees they have had to deal with are consistently oppositional.

These individuals have a habit of debating or ignoring any constructive criticism. Moreover, in an attempt to undermine the feedback, some employees are known to refuse to follow instructions they disagree with or create a constant stream of negative comments about new initiatives.

The anticipation of the attitude and the defensiveness that many receive from their employees is anxiety-inducing. Such an unhealthy atmosphere leads to the deterioration of the office atmosphere.

Hence, at this point, it is important to understand how to deal with such employees. As a manager or an employer, you have to understand what creates this defensive attitude. An employee may do this as a way to come off as strong and mask the fear of change. It is an aversion to anticipated conflict or the worry that they will look incompetent.

Fortunately, there are a few ways to deal with this issue. Mediation Services offers training for leaders that help them deal with defensive employees to build a respectful workplace.

What Needs To Be Done

If you are dealing with employees who tend to get defensive whenever someone gives them some feedback, there are a few things you need to learn before you start dealing with them. These are:

  • Learn to minimize defensiveness in feedback conversations
  • Learn to understand and manage your own anxiety
  • Learn the appropriate and helpful responses to defensive behaviour

What Is Defensiveness?

Before we move on to the actual topic of dealing with the defensive attitude of an employee, let’s take a look at what defensiveness actually is.

Defensiveness is defined as the physiological response to a perceived threat, including an attack on one’s ‘face’ or self-esteem.

Once the brain analyzes the threat and determines there is danger, it triggers various responses in our body, including the release of dopamine and corticotropin to activate the sympathetic nervous system. All of these responses force us to get rid of the danger of either moving to fight or flight.

However, the main issue here is that sometimes, the brain perceives things as a threat that are not. This leads us to try and manage a difficult moment with little to no access to the thinking part of our brain. According to research, once this process is triggered, it takes 20 minutes to 1 hour for our bodies to return to normal.

Defensiveness is often a result of two things:

  • What is communicated
  • How is it communicated

Even though we don’t have a whole lot of control over what is communicated as it is the requirement of the job, we can control how something is communicated.

Some common responses associated with defensiveness include:

  • Sarcasm
  • Rigidity
  • Blaming
  • Shaming
  • Teaching
  • Preaching

Read More: Why Are Mediation Skills Important For Leadership And How To Learn Them

Diffusing Defensiveness

Now, as a manager or a leader at your workplace, it is your job to diffuse defensiveness. For this, it is extremely important to understand the state of mind of the employee. There are two main approaches to dealing with defensive behavior.

Defensive Climates

This strategy includes six steps:

  1. Evaluation
  2. Control
  3. Strategy
  4. Neutrality
  5. Superiority
  6. Certainty

Supportive Climates

The second strategy also includes six steps:

  1. Descriptive
  2. Problem Orientation
  3. Spontaneity
  4. Empathy
  5. Equality
  6. Professionalism

To learn more about how to apply these strategies in your workplace, contact us today.

What Can You Do When Someone Is Being Defensive?

If someone is responding defensively in your workplace, try to change your approach to the conversation. If you don’t, there is a chance that the other person will either become more aggressive or will completely shut down.

To rationally engage with the person, it is better to set aside your agenda for the time being and find something you both can agree on. After that, take responsibility for something, ask a question and then take a break from the conversation. Give the other person some time and tell them that you will pick up the conversation from here some other time.

How Can We Help Build You A Respectful Workplace?

Mediation Services in Winnipeg offers training programs to help you learn mediation and leadership skills. If you opt for our courses on dealing with defensiveness and building a respectful workplace, you will learn how to conduct feedback sessions with your employees while minimizing defensiveness as well as methods to control your own anxiety and stress.

The courses include reviewing case studies of disrespect and defensiveness. The ultimate objective is to learn to respond and recover from disrespectful behaviour while maintaining your authority.

We conduct online zoom and asynchronous webinars for different issues. Such modules will help you to improve your communication and solve family, workplace, or personal conflicts. To check out our training courses, visit this link here or contact us for further assistance.

How Can You Benefit From The Mediation Services’ Assertive Communication Program?

How Can You Benefit From The Mediation Services’ Assertive Communication Program?

Acquiring assertive communication skills can prove to be beneficial for you in building your self-confidence and self-esteem. Many people often overlook the importance of assertive communication, but it is something that everyone should learn, or at least consider learning its basics.

Assertive communication skills are essential to learning the dynamics of communication and avoiding passive-aggressive arguments. It can help you get your point across to others while respecting others’ as well.

This communication learning can help resolve conflicts more healthily, thus avoiding escalating them further. It can infuse helpful problem-solving skills in you to remain calm and find a solution.

It can help you gain the ability to ask probing and open-ended questions to yourself and communicate to others what matters the most to you. Several communication skill and mediation training centers such as Mediation Services in Winnipeg offer different courses on assertive communication.

Mediation Services in Winnipeg offers several courses to help you live a better and happy life by learning assertive communication skills. This blog post highlights some of the benefits of learning assertive communication skills and implementing them in your life.

What Is Meant By Being Assertive?

Assertiveness means being able to deliver your idea or what is important to you in a manner that also respects the other person’s point of view. Assertiveness might not be the best choice in every situation. Rather, it can make things quite risky in some cases. Therefore, learning assertive communication skills becomes important to tackle such situations.

Assertiveness gives you the ability to stand up for yourself by stating positively, assuredly, plainly, or strongly what you need or want. Assertive communication skills help you learn to communicate what you feel, why you feel that way, and what can be done about it while respecting the other party’s opinions.

How Can We Help You With Assertive Communication?

Mediation Services is offering a course on learning the skills of assertive communication. This course will help you learn the most important skills of communication and how to deliver your ideas to others without offending them.

It will help you learn how the objective of communication can be achieved in a way that is strong, open, tactful, effective, and also allows the other to respond. This skill is helpful in almost every walk of life as it can help you get through conflicts with your family, coworkers, friends and others.

Benefits Of Learning Assertive Communication Skills

It Helps Reduce Stress

Gaining control over your stress and not acting under its influence is something everyone must learn to do. This is one of the many benefits an assertive communication course can give you.

Learning assertive communication skills can help you process things in your mind and then communicate what matters to you. For example, you may not be ready to take on more work at your workplace due to the current workload that you are already handling. Therefore, instead of passively agreeing to more work, you can communicate with your boss about your concern and reduce your stress.

By communicating this with your boss, you will be able to complete your work with less stress. With professional and effective assertive communication training, you can learn how and when to speak for yourself.

This Training Helps Improve Your Communication Skills

Another great benefit of this training is that it can help you overcome communication gaps. Many people find it hard to communicate their concerns and emotions to others. This might also include their traits of lack of confidence or social awkwardness.

Trained mediators help to resolve such personality issues within a person. They assist you in overcoming such characteristics and refine your communication skills.

Furthermore, they can help you learn several techniques to lead communication in such conditions where both parties might not be on the best terms with each other. They can teach you how to communicate your point of view and understand the other party’s situation.

Such skills will help you in the long term and find proactive solutions for any problem that may arise in your life. This skill is of great help in resolving workplace conflicts. Therefore, assertive communication can help in preventing conflicts of any type.

It Increases Self-Reflection

Understanding and regulating your emotions, needs, and behaviour are important to value yourself. Learning assertive communication helps you learn how to self-reflect and check for biases that might be causing the problem. With self-reflection, you can identify the problem-causing traits and minimize them.

Furthermore, it also helps you find such similar traits in others so you can help them reduce such toxic traits. Therefore, assertive communication can help you understand yourself so you know you are saying the right thing.

Get Professional Assertive Communication Training With Us

Mediation Services in Winnipeg offers assertive skills through their training programs. Our training course on assertive communication helps you learn how to:

  • Increase your understanding of assertiveness.
  • Develop a greater understanding of your own individual patterns; passivity, assertiveness, or aggression
  • Examine blocks to assertiveness
  • Increase your ability to constructively confront others
  • Apply assertive communication skills
  • Learn and practice tactics for “turning up the heat”
  • Identify your own body language and recognize the effect of body language on communication
  • Examine barriers to saying “No,” and develop strategies for setting boundaries

We conduct online zoom and asynchronous webinars for different issues. Such modules will help you improve your communication and solve family, workplace, or personal conflicts. To check out our training courses, visit this link here or contact us for further assistance.

Covid Conversations – How To Deal With Opposing Views

Covid Conversations - How To Deal With Opposing Views

Nobody enjoys confrontation. It is always easier when everyone gets along and has the same views. Unfortunately, we do not live in a Utopia.

There are many instances where the people we work with or live with will have opposing views, especially on polarizing topics. Most of us end up having conversations on the topics that lead to more divisiveness, angst and apprehension. Or, we avoid engaging in what we think might be a difficult conversation. Avoidance can bring up feelings of resentment and frustration. This is not a sustainable approach.

It is natural and common for disagreements to become emotional. To have a more productive conversation about a polarizing topic, one needs to recognize when emotions are taking over. Moreover, as Stephen Covey put it in his book “The Seven Habits of Highly Effective People,”

“Seek first to understand, then to be understood.”

One of the trending polarizing topics that we are all faced with is COVID-19. What makes this topic so highly charged is that it is ever-present. The impacts of health and safety guidelines or public health requirements impactl our day-to-day activities and decisions.

Not everyone is equally affected by the pandemic, but everyone has a certain point of view that they believe in. This does not mean that other people’s views are wrong or invalid.

Hence, the main question that arises here is how can you say “I fully understand your opinion but disagree with you” without creating a rift? How can you have a productive conversation about what you think or how you live? Perhaps most importantly, how can you maintain a healthy and functional relationship with someone you disagree so strongly with?

This is where we can help you. Mediation Services has been conducting training on conflict resolution, building a respectable workplace, managing unresolved issues and much more. Our newest webinar is on ‘A Roadmap to Existing Together with Opposing Views.

The webinar will be hosted by none other than our lead trainer Janet Schmidt. She has been in the industry for more than three decades and has experience in both the public and private sectors. Check her TEDx talk here to learn more about her.

What Will You Learn?

This webinar has solely been designed to help you to have a productive conversation that puts your relationship with the other before your opinion about the issue. The goal is to understand the other person’s opinion and voice yours without creating feelings of unease. Here is what you will learn in the webinar.

Digging in to find underlying wants, needs, fears and values

In a conflict, people typically name their opinion about an issue. They may also name some of their wants which support what they think or feel about the issue. They are less likely to name their needs and are even more reluctant to state the values that have shaped their opinion. Often strong fears or concerns is what has shaped an opinion.

Asking about the fears or concerns is one way to uncover values. It is here that it becomes easier to make a connection and to release judgement of the other.

To help you demonstrate this ability and truly be curious about what led to the other person’s point of view, Mediation Services has designed special exercises and activities that will be conducted during the webinar.

Approach The Conversation With A State Of Curiosity

The act of engagement and interest is extremely important when it comes to dealing with a range of concerns and interests. You have to be genuinely interested in the other person’s viewpoint.

This will not only help to keep the conversation on track but will also help you go further to a productive conversation rather than arguing or lashing out.

Other Learning Objectives

In addition to the above-mentioned objectives, some of the other traits that we expect you to possess by the end of the webinar include:

  • Recognizing the needs and values of the conflict and categorizing them accordingly.
  • Recall and apply proper strategies for defusing anger, respectfully end a conversation that is not going well.
  • Identify the interests that are common, different, and incompatible.
  • Learn to navigate around incompatible interests to prevent any angst.

The training is designed with several modules. You can work through the learning at your own pace and use the worksheets to prepare for engaging in difficult conversations.

We also conduct online zoom and asynchronous webinars for different issues. Such training will help you improve your communication skills and navigate family, workplace, and personal conflicts. To check out our training courses, visit this link or contact us for further assistance.

Why Are Mediation Skills Important For Leadership And How To Learn Them

Why Are Mediation Skills Important For Leadership And How To Learn Them

Good leaders are good mediators as well. They help to resolve conflicts among employees and make peace for a better environment in the company.

Mediation skills are not just for mediators or divorce lawyers. Rather, they are an important part of a business manager’s toolkit. Every leader must have this kind of soft skill to take a company out of turbulent times.

If you work in an organization, you will commonly find that two employees or parties come into conflict with each other. In such cases, the mediation skills of a leader play their role to settle down the matter through mediated conversation.

Therefore, it is important to learn about the required mediation skills for leadership. Mediation Services in Winnipeg offers training to learn about the best practices for managers and supervisors dealing with employee conflict.

This blog post will help you understand why learning mediation skills are important in leadership and how you can learn them.

It Helps In Managing Conflicts

Conflict is caused by change, and if the change is not integrated into the company, it can lead to severe opposition. One of the greatest benefits of learning meditation skills for leaders is that it helps manage conflicts and prevents them from escalating. This is one of the most helpful skills of a good mediator.

While working in any organization, people will always have differences in their opinions. A true leader can create such an environment where everyone can openly discuss their opinions, values, perspectives, and ideas without feeling threatened.

A leader in the form of a mediator makes sure that everyone expresses their point of view and helps parties engage in each other’s perspectives. They focus more on constructive discussion and avoid ineffective arguments. Thus, this skill helps them manage conflicts smartly, and they can tackle any heated dispute that might arise.

It Helps You Become A Better Listener

Often, you listen to what the other person is saying but don’t realize why they are saying so. A good leader with mediation skills engages in a diagnostic search process that helps them identify the reason behind the other person’s argument or opinion.

Moreover, a leader with the required mediation skills can understand others’ opinions and get to know about one’s own biases to compensate for them. Therefore, mediation skills help you learn how to listen to other people’s points of view and your own. So, you can make a decision in the best interest of your company and your employees.

The Outcome Is Agreeable

Mediation skills help you find an agreeable outcome for everybody. An effective arbitration technique can help find common ground acceptable by everyone in the conflict. This way, the parties will interact with each other, and there will be no grudge against one another.

How Can You Learn Mediation Skills For Better Leadership?

Learning mediation skills for better leadership is important. A good leader must have the following skills to be an effective mediator:

  • Investigating the context around the issue.
  • Listening to people’s opinions calmly.
  • An impartial view of the position of each party.
  • An empathetic approach to evaluate the issue.
  • Ability to find common ground for the conflicting parties.
  • Ability to remain calm during heated arguments.

Learn Mediation Skills With Us

People spend a lot of time reading different books to learn about mediation skills. These books might help you learn mediation techniques; however, training on mediation skills for leaders can teach you how to apply those skills in life practically.

Mediation Services is offering online zoom and asynchronous webinars for teaching mediation skills and helping in conflict resolution. We are also offering a workshop on mediation skills for leaders that intends to provide people (particularly leaders) with the skills and processes to bring two parties in conflict together for a mediated conversation. From this course, you will learn:

  • How to minimize conflict and lead the conversation between two conflicted employees.
  • Learn how to coach both parties to accept their contribution to the situation
  • Explore and learn to manage unexpected situations in the process.
  • Examine their role and management style in response to the conflict of direct reports.
  • Explore how to maintain the role of a fair, third-party mediator when you are one of the stakeholders in the dispute.

Mediation Services has expert trainers and qualified teachers to help you learn about the necessary mediation skills. If you would like to learn more about us, you can contact us here.

How Is Understanding Conflict Important For Its Resolution?

How Is Understanding Conflict Important For Its Resolution?

Being in a conflict is very stressful and frustrating. The conflicting party might be your close family members, friends, neighbours, or work colleagues.

Such conflicts not only affect your relationships with that person but also adversely impact your daily life. Many people may try to ignore these conflicts. However, this often leads to unresolved conflicts which is even worse.

Resolving conflicts is a critical procedure to make peace with the conflicting party and yourself. Unfortunately, not many people understand how to resolve conflicts to save their relationships from deteriorating. For this, Mediation Services in Winnipeg offers several workshops on managing conflicts and learning conflict resolution.

This blog post discusses what conflict is. We will talk about the consequences of different responses and how Mediation Services can help you overcome those negative consequences and resolve your conflicts.

What Is A Conflict?

A conflict is a clash of interests between two independent parties due to their differences in attitude, understandings, interests, and perceptions. When two parties don’t agree on a common goal, a conflict may arise. This results in heated arguments, verbal abuses, and sometimes, even physical abuses.

Some people consider conflict to be bad and avoid it at all costs, while others consider it an opportunity to grow and learn or compel others to accept or understand their viewpoints.

Your beliefs, behaviour, and attitude directly contribute to conflict situations. Therefore, understanding your beliefs, the consequences of your actions and your attitude in a particular conflict situation is crucial. That is what conflict management courses aim to teach you so you can gain better control over the situation.

What Are Beliefs In Conflicts?

Your beliefs determine your point of view, which might be different from the other person’s. A conflict will arise when there is a difference in beliefs, how you respond to those differences, and ultimately the consequences of those responses.

The first step towards conflict resolution is to believe that conflicts are natural and will exist. When there are two parties involved, there will be some differences of opinion. But, how to handle those differences is what really matters. Therefore, understanding how conflict operates in our lives is important.

However, many people tend to go into denial and have an ignorant attitude towards conflicts. The most common beliefs in people about conflict include:

  • Conflict is bad.
  • A good person doesn’t rock the boat (can have conflicting opinions).
  • Good relationships don’t have conflicts.
  • A Conflict means verbal or physical aggression.
  • Working out a conflict takes too much time.
  • I have to win in my argument.
  • I won’t be liked if I raise objections.

However, everybody must be accepting of conflicts and believe that they are inevitable.

What Are The Common Responses And Consequences Of A Conflict?

Below are some of the common responses and consequences that are usually seen during conflicts:

Responses To Conflicts

  • Rebuking oneself.
  • Becoming sarcastic.
  • Pretending nothing is wrong.
  • Venting to someone.
  • Smiling no matter how stressful the situation is.
  • Slight seething.
  • Reflecting or journaling.
  • Discussing with an authority figure.
  • Discussing with the person.

Consequences Of Conflict

  • Confusions or clarity
  • Hurt feelings
  • Anger
  • Shame
  • Escalation or de-escalation
  • Poor relationship
  • Decrease or increase of trust
  • Loss or gain of confidence/self-esteem

A New Paradigm For The Beliefs About Conflict

The first thing you need to understand is that conflict is a natural and inevitable part of life and happens in the best personal and professional relationships. It can be constructive if you handle it well but destructive if handled poorly. All this depends on your response to a conflict.

To resolve a conflict, understanding what has happened requires that every voice in the conflict be heard. You can shift another’s competitive energy towards a win/win situation instead of win/lose. Gaining better control of yourself can control your negative emotional response and thus, help in resolving conflict.

Participate In Our Conflict Resolution Courses

If you have been thinking about resolving your conflicts in a peaceful way, Mediation Services in Winnipeg is your go-to option to learn about conflict resolution skills. We have been offering conflict resolution services and training for years. If you would like to learn some skills for conflict resolution or more, you can check out our online Zoom and asynchronous webinars here.

In this webinar, we will help you learn conflict resolution by:

  • Exploring personal case studies.
  • Learning communications skills and styles which you can use in a conflicting situation.
  • Increasing your ability to proactively engage others to resolve conflicts.
  • Learning and practicing processes for clearing up misunderstandings, recovering from mistakes, and resolving disagreements.

If you want to know more about us, contact us here.

How Mishandling Conflict Can Harm Families

How Mishandling Conflict Can Harm Families

Low-level and poorly resolved family conflicts, especially between parents, are very common but usually considered inconsequential. Bickering and small actions like giving the cold shoulder or eye-rolling are a common part of family conflicts, and many believe that these actions don’t have an impact since it is not physical violence. But is this true?

Conflict is common in families. It can happen when family members have different views or beliefs that clash. It is also a common outcome when people misunderstand each other and jump to the wrong conclusion. However, it is crucial to understand that issues of conflict that are not resolved peacefully can lead to arguments and resentment, which can harm families, especially children.

Conflict is generally intense enough to disrupt some aspects of the relationship, such as communication. This is what differentiates it from simply having a different point of view. Moreover, it is not only romantic partners who can experience relationship conflict. Other members of the family can also become involved in the conflict.

However, despite the type of conflict, if it is prolonged and exaggerated, it can affect the mental health of the people involved. Many studies have shown that poorly managed conflicts have resulted in mental health problems in children, including depression, anxiety, poor sleep, and aggressive behavior.

On the other hand, reducing chronic conflict and tension has shown to help children feel the emotional security they need for robust mental health.

In this blog, we have listed how mishandled, and mismanaged conflict can harm families.

Decreased Emotional Security

Emotional security is defined as the confidence in the availability of attachment figures if an individual desires it, which influences the susceptibility to fear. This is built during the years of immaturity based on the person’s experience regarding their accessibility and responsiveness to attachment figures.

It is one of the most important aspects of a satisfying connection in any relationship. However, unresolved and mishandled conflicts in families can lead to family members being emotionally insecure. This not only affects the family member’s relationship with their peers but also with future romantic partners. This also affects their relationships with other family members.

Emotional insecurity can also lead to depression, anxiety, and panic attacks. All these issues are birthed due to the feeling of inadequacy and uncertainty. Studies also show that emotional insecurity can also lead to anxiety about your goals, relationships, and ability to handle certain situations.

Externalization Of Distress

Many family members of conflicted families have been known to externalize their frustration, sadness, and anxiety in the form of aggression and hostility. If conflicts are mishandled and mismanaged, family members, especially children, can become anti-social and non-compliant.

Studies show that children from high-conflict homes are more likely to have poor interpersonal skills, problem-solving abilities, and social competence. This negatively impacts their romantic relationships in adolescence and adulthood. They tend to perceive themselves and their social worlds more negatively and have more negative pictures or internal representations of family relationships.

Health Issues

Mishandled conflicts not only affect the mental health of family members but can also have a substantial negative effect on their physical health as well. Researchers at Portland State University’s Institute on Aging studied more than 650 adults for over two years. They found that these individuals were significantly associated with lower self-rated health, more significant functional limitations, and a higher number of health conditions.

Unresolved and mishandled conflict can lead to chronic stress, which can cause certain physical conditions, including:

  • Acne
  • Anxiety disorders
  • Burnout
  • Depression
  • Diabetes
  • Digestive issues (such as diarrhea, constipation, ulcers)
  • Hair loss
  • Heart disease
  • Hyperthyroidism
  • Insomnia
  • Obesity

How To Handle Conflict?

Even though you might feel the urge to push the point that you are right to win an argument, it is better to control your impulse and try to find a peaceful resolution. Finding a peaceful resolution is difficult, but it is not impossible.

Unfortunately, not many of us know what it takes to handle a conflict peacefully to find the best possible solution. If you are really looking forward to solving some unresolvable conflicts, it is best to get help from a local mediator.

Mediation services offer a plethora of courses to help you deal with your anger, manage unresolvable conflicts, deal with difficult people and learn more about conflict resolution in general.

About Mediation Services

Mediation Services has provided services in mediation and conflict resolution since 1979. Our mission is to empower individuals in conflict, create safe spaces for difficult conversations, and build capacity for future conflict. Mediation Services is a non-profit organization with a social enterprise. We receive funding through Manitoba Justice for our court diversion referrals and from United Way to subsidize our family and community conflict resolution costs. Our training programs build skills in conflict management, leadership, and mediation. Contact us for more information about our services.

How To Manage Anger In Ourselves And Others

How To Manage Anger In Ourselves And Others

Has your anger been hijacking your life for as long as you can remember? Or do you know someone who needs help managing their anger? In either case, before jumping into the process of anger management, it is important to understand what it is and what causes it.

Anger is a natural, normal and completely healthy human emotion that is mostly used to convey a message. Although you can use anger to convey a message in some situations, mismanaged anger can affect your personal, professional and social life.

Some people believe that venting your anger is healthy and those who consider it too much are being too sensitive. However, it is important to understand that anger is most likely to have a negative impact on the way people see you, impair your judgment, and get in the way of success.

In this blog, we talk about the negative effects of anger on your health, myths regarding anger management and some tips to help you manage your anger.

Effects Of Anger

Chronic anger is something that you have to deal with as soon as possible. Constant flare ups and spiralling out of control due to anger can have serious consequences not only on the way people perceive and deal with you but also on your health. Here are a few consequences you will have to deal with if you have anger management issues.

  • Being in a constant state of agitation and stress will make you susceptible to heart disease, diabetes, a weakened immune system, insomnia, and high blood pressure.
  • Anger consumes a lot of your mental energy, this makes it difficult to concentrate on other important parts of your life.
  • It can induce stress, depression and other mental health issues.
  • Mismanaged anger might cause you to lash out on your colleagues, supervisors, or clients which will have a negative impact on your career.
  • Anger issues can erode your relationships and get in the way of friendships.

Anger Management Myths

Like many other topics, there are several myths related to anger management that people believe in and act upon. Some of these myths that might have an adverse effect on your life are:

It Is Okay To Let It All Out

When it comes to anger, many people believe in venting and letting it all out. You might have heard that holding in your anger is unhealthy. While that may be true in some cases, you should understand that it is not okay to let your anger out in an aggressive way.

Aggression Earns Respect

It is mind boggling how many people actually believe in this. Respect does not come from bullying others. It might scare them into obeying you if you are in a position of power but this is not respect.

You Cannot Control Anger

This is not true. You cannot control the situation you are in but you can certainly control how it makes you feel and the way you react. All you need to do is manage your emotions.

How Can Anger Management Help?

When we talk about anger management, people believe that it is about suppressing your anger. However, that is not the case. Setting a goal that you will never get angry again is not healthy. Anger will come out regardless of how hard you try to hold it in.

Dealing with anger focuses on developing an understanding of the effects of anger on conflict situations. The true goal of anger management is not to suppress feelings of anger, but rather to understand the message behind the emotion and express it in a healthy way without losing control.

Mediation services offer several anger management and conflict resolution courses that can help you deal with these issues.

In these courses, the participants have the opportunity to increase self-awareness about their own patterns and beliefs about anger. Interactive exercises, group discussions and videos are used to teach specific skills and concepts that help participants to learn both about managing their own anger and responding to another’s anger effectively.

About Mediation Services

Mediation Services has been providing services in mediation and conflict resolution since 1979. Our mission is to empower individuals in conflict, create safe spaces for difficult conversations, and build capacity for future conflict. Mediation Services is a non-profit organization with a social enterprise. We receive funding through Manitoba Justice for our court diversion referrals and from United Way to subsidize our costs for family and community conflict resolutions. Our training programs build skills in conflict management, leadership, and mediation. Contact us for more information about our services.