Can Conflict Resolution Be Learned
February 24, 2022
February 24, 2022
Conflict can be scary, daunting and frustrating. However, as much as you want to avoid conflict, you will find yourself entangled in a disagreement or a conflict at your workplace or home.
According to a recent survey by Psychometrics Canada, almost all HR professionals deal with conflict in the workplace. The study group in this survey consisted of 350 Human Resource (HR) professionals, and 99% of them reported that they have had to deal with resolving conflict.
Some of the common causes of workplace conflict include:
Out of the interviewed HR professionals, 76% have seen conflict result in personal insults and attacks, and 43% have witnessed someone being fired. 81% reported that conflict led to someone leaving the organization, and 77% reported that conflict resulted in sickness or absence.
These alarming figures are enough to alert CEOs and leaders that improperly managed conflict can result in significant problems for the organization. At this point, it is imperative to understand that human interactions and conflicts go hand in hand. When individuals with differing personalities, needs, experiences, and perceptions live or work together, disagreements and conflicts are inevitable.
Hence, there is a dire need to understand and learn the best practices that can help in conflict resolution. As mediation experts and conflict resolution trainers, we believe that it is up to us to help you understand what workplace conflict is and how it can adversely affect your organization.
Participants who decide to attend this webinar will:
As daunting and frustrating as conflict is, in most cases, it is predictable. If you have the necessary awareness, you can easily identify the common and predictable patterns each conflict has.
Conflict is the foremost crisis in human interaction. When conflict occurs, it destabilizes a person’s experience of both self and others. Thus, the parties involved feel both more vulnerable and more self-absorbed than before the conflict occurred.
Since most individuals are taught that disagreement and conflict are wrong, they end up approaching these situations rather aggressively. Hence, while resolving conflict, it is important to keep in mind that both parties feel vulnerable and hence, will approach the situation in an aggressive manner.
Before learning to deal with conflict, it is important to understand that our beliefs influence our perceptions of a situation, our actions, and ultimately the consequences or results of these interactions.
This is the conflict cycle. The key to interaction is the belief that conflict is a natural and inevitable part of life and the realization that it is primarily our actions and reactions to these challenges that determine whether the situation will have constructive or destructive results.
Commonly, people have the following beliefs about conflict:
However, it is time for us to shift the paradigm and learn that conflict is okay. It is a natural and inevitable part of human life. Conflict is neither good nor bad; what makes it frustrating and scary is our reaction and response.
This is the approach that we take in our conflict resolution webinar. We perform several activities that help you learn more about yourself and your reactions. This way, you will be able to perform better when resolving conflicts.
Mediation Services in Winnipeg offers training programs to help you learn mediation and leadership skills. We conduct online zoom and asynchronous webinars for different issues. Such modules will help you to improve your communication and solve family, workplace, and personal conflicts. To check out our training courses, visit this link here or contact us for further assistance.