On-Site Training

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Full Course Menu

+ Core Courses

These courses are requirements for all 3 of our certificate programs
Introduction to Conflict Resolution: Dealing with Difficult People
Dealing with Anger
Coaching for Resolution

+ Leadership Skills Courses

These courses are requirements for our Leadership Skills certificate programs
Please note that our Leadership Skills Certificate also requires 4 days of electives
Building a Respectful Workplace
Effective Feedback
Mediation Skills for Leaders

+ Conflict Management Skills Courses

These courses are requirements for our Conflict Management certificate programs
(Please note that our Conflict Management Certificate also requires 4 days of electives)
Cultural Diversity, Communication and Conflict
Effective Feedback
Mediation Skills for Leaders

+ Electives

(optional courses of study)
Assertive Communication
Building Personal Resilience
Communication at Work
Generations at Work
High Stakes Conversations
Incident Based Mediation (Formerly Victim/Offendor Mediation)
Leading Others Through Organization Change
Adapting to Change
Strengths-Based Approaches in the Workplace
Transforming the Argument
Making Truth and Reconciliation Real

*Please note that all of our 3rd party mediation courses are only available in-house.

Featured Courses

Introduction to Conflict Resolution: Dealing with Difficult People

Why are we scared when dealing with conflict?

How can I overcome that?

Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

Making Truth and Reconciliation Real: Understanding and Implementing the TRC Calls to Action

This course is designed to build knowledge and inspire the change needed to work toward reconciliation.

Communication at Work: Creating Positive and Productive Workplaces

Are conflict and arguments common at your workplace?

By understanding your personal communication style and how it interacts with other, you can create a positive, productive workplace. Assess your natural strengths and how your communication style changes under stress.

Cultural Diversity, Communication and Conflict: Embracing the Challenge of Intercultural Communication

Formerly titled: Culture and Conflict

Are cultural differences and/or misunderstandings causing conflicts at work?

Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.

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