Effective Employee Feedback: From Performance Review to General Communication

Effective Employee Feedback: From Performance Review to General Communication

550.00

Why is giving feedback so hard?

How can I give better feedback?

Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.

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Giving feedback, whether positive or negative,  can be very difficult and cause us stress. In this interactive course, participants will learn how to deliver feedback in a way that allows individuals the opportunity to change their problem behavior.

Course Objectives

Participants attending this workshop will have the opportunity to:

  • Engage in the 2 kinds of conversations that build and support positive relationships;

  • Have the 2 types of specific conversations that result in a behavior change while still maintaining the relationship with the employee;

  • Understand the consequences of not being proactive in having these conversations;

  • Adjust conversations when speaking to the direct blunt employee, as well as the indirect sensitive employee (adding art to the science);

  • Understand the role of defensiveness and respond well to defensive energy;

  • Examine the interaction of ongoing feedback and performance evaluations;

  • Give feedback to reinforce positive behaviours;

  • Understand the impact of your tone and body language (meta talk);

  • Describe problematic behaviour without judgement or evaluation;

  • Understand better their personal reactions to receiving feedback;

  • Develop an increased ability to screen and assess difficult situations to determine the best way to make an approach when a difficult conversation is required.