Introduction to Conflict Resolution: Dealing with Difficult People

Introduction to Conflict Resolution: Dealing with Difficult People


Why are we scared when dealing with conflict?

How can I overcome that?

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

Add To Cart

Interacting with difficult people can lead to anxiety, irritability, defensiveness, anger, mood swings and a feelings of helplessness in the workplace. Consequently, productivity and morale are often compromised. Our workshop provides you with the crucial tools to transform conflict into a springboard for positive change at work and beyond.

Course Objectives

Participants attending this workshop will have the opportunity to:

  • Explore personal case studies in order to consider how they respond to difficult people and conflict situations and how that affects their lives

  • Learn communication skills to use in difficult situations

  • Increase their ability to proactively engage others to resolve conflicts

  • Learn and practice processes for clearing up misunderstandings, recovering from mistakes and resolving disagreements