Introduction to Conflict Resolution: Dealing with Difficult People

Introduction to Conflict Resolution: Dealing with Difficult People

425.00

Why are we scared when dealing with conflict?

How can I overcome that?

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

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Interacting with difficult people can lead to anxiety, irritability, defensiveness, anger, mood swings and a feelings of helplessness in the workplace. Consequently, productivity and morale are often compromised. Our workshop provides you with the crucial tools to transform conflict into a springboard for positive change at work and beyond.

Course Objectives

Participants attending this workshop will have the opportunity to:

  • Explore personal case studies in order to consider how they respond to difficult people and conflict situations and how that affects their lives

  • Learn communication skills to use in difficult situations

  • Increase their ability to proactively engage others to resolve conflicts

  • Learn and practice processes for clearing up misunderstandings, recovering from mistakes and resolving disagreements