Introduction to Conflict Resolution Webinar

Introduction to Conflict Resolution Webinar

0.00 200.00

This is a 1 day online version of the 2 day in-house course titled Managing Difficult People: Introduction to Conflict Resolution.

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Interacting with difficult people can lead to anxiety, irritability, defensiveness, anger, mood swings and a feelings of helplessness in the workplace. Consequently, productivity and morale are often compromised. Our workshop provides you with the crucial tools to transform conflict into a springboard for positive change at work and beyond.

Course Objectives

Participants attending this workshop will have the opportunity to:

  • Explore personal case studies in order to consider how they respond to difficult people and conflict situations and how that affects their lives

  • Learn communication skills to use in difficult situations

  • Increase their ability to proactively engage others to resolve conflicts

  • Learn and practice processes for clearing up misunderstandings, recovering from mistakes and resolving disagreements