“I owe a big part of my career success to Mediation Services!”
“I came away from the courses with practical advice and processes that I could immediately put into practice. I would highly recommend that everyone take their courses!”
We offer a comprehensive courses designed to give you the skills you need to advance your career and maintain a healthy work environment!
What could that next promotion do for your life? How could a healthier work environment make it more enjoyable to be at work?
With nothing to lose, and everything to gain, we encourage you to take your next step towards success with us.
Why are we scared when dealing with conflict?
How can I overcome that?
Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.
Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.
This workshop will assist those in leadership positions to step back and effectively analyze the patterns of conflict within their organization. From there, they will be able to implement the appropriate course of action and make decisions that will make positive change.
Why do I dread going to work?
How can the workplace be a safer and happier place?
Looking at the roles and responsibilities of all people in the workplace to build a happy, safe and productive environment.
How do you respond when a friend, family member, employee or colleague come to you for support as they struggle through conflict?
Learn the importance of assessing conflict situations in order to determine the best response.
Why are we angry during conflicts?
What exactly is anger anyways, and why do we feel it?
How can I deal with someone who is angry?
How do I stay calm so I don’t say something I’ll regret?
Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.
Why is giving feedback so hard?
How can I give better feedback?
Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.
What happens when conflict can’t be resolved?
How do we identify when a problem is unresolvable, and more importantly, how can we best manage it?
Long standing challenges at work may be due to competing needs or polarities. In this course, participants will build skills to proactively manage competing needs to achieve productive, effective resolutions.
What can I do about conflict as a leader?
What should I do if my employees, or people who report to me, are not getting along?
Considered best practices for managers and supervisors dealing with employee conflict. Learn to be proactive and effective in regards to managing and leading others through conflict. Learn how to facilitate a mediation session between two people with whom you have a relationship and where you are not necessarily neutral or where you clearly have a vested interested in the outcome.
This interactive training demonstrates the value of alternative dispute resolution as it relates to harmful incidents. Rooted in a restorative approach to conflict, participants will learn intervention techniques to effectively address the harm created by a violation, act of disrespect or crime.
This training will focus on frameworks for understanding conflict and justice, developing advanced communication skills, and practicing an incident based mediation model. Following this workshop, participants will be familiar with processes that meet both the short term and long term needs of those directly involved in the situation as well as the interests of their communities.
Throughout the training, concepts are taught and then experienced using a combination of lecture, stories, discussion, exercises, case studies and role play.
Upcoming in-house course schedule
* Course available for in-house training only