Why are we scared when dealing with conflict?
How can I overcome that?
Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.
Do you feel overwhelmed from conflict?
Does life sometimes seem to be too much to handle?
Some people meet conflict and life’s demands with optimism and elasticity; while others become stuck and overwhelmed. Identify the attitudes of resilient people and practice skills to help you be more resilient.
Do you struggle with being assertive?
Are you lacking the confidence and self-esteem to communicate effectively?
Do you find yourself blowing up and then regretting it?
People often struggle with finding a balance between passive and aggressive communication. Assertive communication is expressing what you believe and how it can be achieved in a way that is strong, open, tactful and effective, and also allows the other to respond.
This workshop will assist those in leadership positions to step back and effectively analyze the patterns of conflict within their organization. From there, they will be able to implement the appropriate course of action and make decisions that will make positive change.
Why do I dread going to work?
How can the workplace be a safer and happier place?
Looking at the roles and responsibilities of all people in the workplace to build a happy, safe and productive environment.
How do you respond when a friend, family member or colleague come to you for support as they struggle through conflict?
Learn the importance of assessing conflict situations in order to determine the best response.
Are conflict and arguments common at your workplace?
By understanding your personal communication style and how it interacts with other, you can create a positive, productive workplace. Assess your natural strengths and how your communication style changes under stress.
Are cultural differences and/or misunderstandings causing conflicts at work?
Cultural diversity is a universal reality. So is conflict. Knowing how to deal withing a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.
Why are we angry during conflicts?
What exactly is anger anyways, and why do we feel it?
How can I deal with someone who is angry?
How do I stay calm so I don’t say something I’ll regret?
Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.
Why is giving feedback so hard?
How can I give better feedback?
Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.
Are generational gaps a source of conflict for you or your team?
Each generation - Veterans, Boomers,Gen X, Gen Y, Millennial - has unique expectations, communication styles and needs. Learn tips and strategies to manage each generation effectively. This is an essential course for 21st century leaders.
Are you putting off those big conversations due to stress?
Entering significant conversations can be incredibly stressful and effectively navigating them can be difficult. This course helps participants develop skills to transform differences, tensions and conflicts into effective communication.
Do you want to become a mediator?
Are you interested in understanding how mediation is being applied in your community today?
Are you interested in bringing the resources of mediation to your place of work, and/or into the other spheres of your life?
This workshop serves as a primer for all other courses related to mediation. It is designed to build a core foundation of knowledge about the wide-ranging understanding of, and practice of, mediation today. It is also intended to aid in planning your personal course of professional development in this area. Participants will explore different underlying assumptions, definitions, and applications of mediation in an engaging, fun and practical way.
How do you get team buy-in for major organizational changes?
How can you work through change as smoothly as possible?
Changes in an organization or group can contribute to conflict - causing tensions, disagreements and misunderstandings. Explore how to plan for, and move through, group or organizational change in a more positive way. We will look at critical communication, obtaining buy-in and commitment from others, and providing support to those we are leading through the change process.
Is change scary for you?
Changes can bring about strong and diverse opinion and feelings that can cause conflict in communication. Gain insights into your orientation to change and develop strategies for moving yourself through the stages of change.
Long standing challenges at work may be due to competing needs or polarities. In this course, participants will build skills to proactively manage competing needs to achieve productive, effective resolutions.
How can I strengthen my understanding and practice of mediation?
What role can more experienced mediators play in the learning process?
Practice makes perfect! In this course you will practice and refine your proficiency with the concepts, models and skills learned in our other mediation courses. In addition to the regular course instructor, experienced mediators will be on hand throughout, to serve as coaches, providing additional detailed feedback and support.
How do I learn to prepare for, and conduct a mediation session?
What are current best practices in mediation?
Where can I learn about mediation from those who actually mediate professionally on a regular basis?
Participants will be introduced to a comprehensive model for conducting interpersonal mediation in the role of an outside professional mediator, rather than as an insider to the organization conflict. All parties will be given multiple chances to practice and learn from the roles of mediator, disputant, and/pr observer.
How do I strengthen and deepen my understanding and capacity with the concepts, skills and models introduced in the first level of training?
How do I respond to those unique variables and challenging moments that inevitably aris in the course of doing mediation?
Participants will enhance their skills in the art of preparing for and carrying out mediation. Some additional skills and frameworks relating to screenings, assessments, and dealing with other “in person” challenges will be explores.
What can I do about conflict as a leader?
What should I do if my employees, or people who report to me, are not getting along?
Considered best practices for managers and supervisors dealing with employee conflict. Learn to be proactive and effective in regards to managing and leading others through conflict. Learn how to facilitate a mediation session between two people with whom you have a relationship and where you are not necessarily neutral or where you clearly have a vested interested in the outcome.
Why can’t I find the right person to fit this position?
How can I empower my employees?
Everyone has their inherent strengths and weaknesses. This course will teach you how to discover those strengths and weaknesses and use that knowledge to the company’s/organization’s advantage. Stop trying to fit a square peg in a round hole.
What if we can’t agree to anything?
How can we finish an argument with such different views?
Here, participants develop skills to move from opposing positions to build on underlying commonalities and interests to resolve disagreements.
* Course available for in-house training only