Featured COURSES 

Excellent training programs—I owe a big part of my career success to Mediation Services!
Every time I take a Mediation Services course I walk away with immediately useful skills and a change of perspective I didn’t expect.

It doesn’t matter who you are, or where you’re from; conflict happens! We want you to feel prepared, empowered and safe the next time you have to manage a difficult situation.

Whether you’re looking to up your personal skills, or work on your professional development, these courses are designed to work for you.

 
 
Introduction to Conflict Resolution: Dealing with Difficult People
425.00

Why are we scared when dealing with conflict?

How can I overcome that?

Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

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Dealing with Anger: Managing Anger in Yourself and Others
525.00

Why are we angry during conflicts?

What exactly is anger anyways, and why do we feel it?

How can I deal with someone who is angry?

How do I stay calm so I don’t say something I’ll regret?

Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.

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Assertive Communication: Building Confidence and Respect
270.00

Do you struggle with being assertive?

Are you lacking the confidence and self-esteem to communicate effectively?

Do you find yourself blowing up and then regretting it?

People often struggle with finding a balance between passive and aggressive communication. Assertive communication is expressing what you believe and how it can be achieved in a way that is strong, open, tactful and effective, and also allows the other to respond.

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Effective Feedback: From Performance Reviews to General Communication
525.00

Why is giving feedback so hard?

How can I give better feedback?

Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.

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Coaching for Resolution: How to Better Support Others Struggling with Conflict
525.00

How do you respond when a friend, family member, employee or colleague come to you for support as they struggle through conflict?

Learn the importance of assessing conflict situations in order to determine the best response.

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Cultural Diversity, Communication and Conflict: Embracing the Challenge of Intercultural Communication
525.00

Formerly titled: Culture and Conflict

Are cultural differences and/or misunderstandings causing conflicts at work?

Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.

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