Featured COURSES 

Excellent training programs—I owe a big part of my career success to Mediation Services!
Every time I take a Mediation Services course I walk away with immediately useful skills and a change of perspective I didn’t expect.

It doesn’t matter who you are, or where you’re from; conflict happens! We want you to feel prepared, empowered and safe the next time you have to manage a difficult situation.

Whether you’re looking to up your personal skills, or work on your professional development, these courses are designed to work for you.

 
 
Introduction to Conflict Resolution: Dealing with Difficult People
425.00

Why are we scared when dealing with conflict?

How can I overcome that?

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

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Dealing with Anger: Managing Anger in Yourself and Others
525.00

Why are we angry during conflicts?

What exactly is anger anyways, and why do we feel it?

How can I deal with someone who is angry?

How do I stay calm so I don’t say something I’ll regret?

Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.

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Assertive Communication: Building Confidence and Respect
270.00

Do you struggle with being assertive?

Are you lacking the confidence and self-esteem to communicate effectively?

Do you find yourself blowing up and then regretting it?

People often struggle with finding a balance between passive and aggressive communication. Assertive communication is expressing what you believe and how it can be achieved in a way that is strong, open, tactful and effective, and also allows the other to respond.

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Effective Feedback: From Performance Reviews to General Communication
525.00

Why is giving feedback so hard?

How can I give better feedback?

Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.

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Coaching for Resolution: How to Better Support Others Struggling with Conflict
525.00

How do you respond when a friend, family member or colleague come to you for support as they struggle through conflict?

Learn the importance of assessing conflict situations in order to determine the best response.

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Cultural Diversity, Communication and Conflict: Embracing the Challenge of Intercultural Communication
525.00

Formerly titled: Culture and Conflict

Are cultural differences and/or misunderstandings causing conflicts at work?

Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.

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