It doesn’t matter who you are, or where you’re from; conflict happens! We want you to feel prepared, empowered and safe the next time you have to manage a difficult situation.
Whether you’re looking to up your personal skills, or work on your professional development, these courses are designed to work for you.
Why are we scared when dealing with conflict?
How can I overcome that?
Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.
Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.
Why are we angry during conflicts?
What exactly is anger anyways, and why do we feel it?
How can I deal with someone who is angry?
How do I stay calm so I don’t say something I’ll regret?
Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.
Do you struggle with being assertive?
Are you lacking the confidence and self-esteem to communicate effectively?
Do you find yourself blowing up and then regretting it?
People often struggle with finding a balance between passive and aggressive communication. Assertive communication is expressing what you believe and how it can be achieved in a way that is strong, open, tactful and effective, and also allows the other to respond.
Why is giving feedback so hard?
How can I give better feedback?
Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.
How do you respond when a friend, family member, employee or colleague come to you for support as they struggle through conflict?
Learn the importance of assessing conflict situations in order to determine the best response.
Formerly titled: Culture and Conflict
Are cultural differences and/or misunderstandings causing conflicts at work?
Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.