How do I learn to prepare for, and conduct a mediation session?
What are current best practices in mediation?
Where can I learn about mediation from those who actually mediate professionally on a regular basis?
Participants will be introduced to a comprehensive model for conducting interpersonal mediation in the role of an outside professional mediator, rather than as an insider to the organization conflict. All parties will be given multiple chances to practice and learn from the roles of mediator, disputant, and/pr observer.