This interactive training demonstrates the value of alternative dispute resolution as it relates to harmful incidents. Rooted in a restorative approach to conflict, participants will learn intervention techniques to effectively address the harm created by a violation, act of disrespect or crime.

This training will focus on frameworks for understanding conflict and justice, developing advanced communication skills, and practicing an incident based mediation model. Following this workshop, participants will be familiar with processes that meet both the short term and long term needs of those directly involved in the situation as well as the interests of their communities.

Throughout the training, concepts are taught and then experienced using a combination of lecture, stories, discussion, exercises, case studies and role play.

Why are we scared when dealing with conflict?

How can I overcome that?

Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

How do you respond when a friend, family member, employee or colleague come to you for support as they struggle through conflict?

Learn the importance of assessing conflict situations in order to determine the best response.

Do you want to become a mediator?

Are you interested in understanding how mediation is being applied in your community today?

Are you interested in bringing the resources of mediation to your place of work, and/or into the other spheres of your life?

This workshop serves as a primer for all other courses related to mediation. It is designed to build a core foundation of knowledge about the wide-ranging understanding of, and practice of, mediation today. It is also intended to aid in planning your personal course of professional development in this area. Participants will explore different underlying assumptions, definitions, and applications of mediation in an engaging, fun and practical way.

Why are we angry during conflicts?

What exactly is anger anyways, and why do we feel it?

How can I deal with someone who is angry?

How do I stay calm so I don’t say something I’ll regret?

Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.

Why is giving feedback so hard?

How can I give better feedback?

Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.

Why are we scared when dealing with conflict?

How can I overcome that?

Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

What can I do about conflict as a leader?

What should I do if my employees, or people who report to me, are not getting along?

Considered best practices for managers and supervisors dealing with employee conflict. Learn to be proactive and effective in regards to managing and leading others through conflict. Learn how to facilitate a mediation session between two people with whom you have a relationship and where you are not necessarily neutral or where you clearly have a vested interested in the outcome.

How do I learn to prepare for, and conduct a mediation session?

What are current best practices in mediation?

Where can I learn about mediation from those who actually mediate professionally on a regular basis?

Participants will be introduced to a comprehensive model for conducting interpersonal mediation in the role of an outside professional mediator, rather than as an insider to the organization conflict. All parties will be given multiple chances to practice and learn from the roles of mediator, disputant, and/pr observer.

Why are we scared when dealing with conflict?

How can I overcome that?

Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

Formerly titled: Culture and Conflict

Are cultural differences and/or misunderstandings causing conflicts at work?

Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.

Why are we scared when dealing with conflict?

How can I overcome that?

Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

Do you want to become a mediator?

Are you interested in understanding how mediation is being applied in your community today?

Are you interested in bringing the resources of mediation to your place of work, and/or into the other spheres of your life?

This workshop serves as a primer for all other courses related to mediation. It is designed to build a core foundation of knowledge about the wide-ranging understanding of, and practice of, mediation today. It is also intended to aid in planning your personal course of professional development in this area. Participants will explore different underlying assumptions, definitions, and applications of mediation in an engaging, fun and practical way.

Why are we angry during conflicts?

What exactly is anger anyways, and why do we feel it?

How can I deal with someone who is angry?

How do I stay calm so I don’t say something I’ll regret?

Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.

How do you respond when a friend, family member, employee or colleague come to you for support as they struggle through conflict?

Learn the importance of assessing conflict situations in order to determine the best response.

How do I learn to prepare for, and conduct a mediation session?

What are current best practices in mediation?

Where can I learn about mediation from those who actually mediate professionally on a regular basis?

Participants will be introduced to a comprehensive model for conducting interpersonal mediation in the role of an outside professional mediator, rather than as an insider to the organization conflict. All parties will be given multiple chances to practice and learn from the roles of mediator, disputant, and/pr observer.

Why are we scared when dealing with conflict?

How can I overcome that?

Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

Why is giving feedback so hard?

How can I give better feedback?

Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.

How do I strengthen and deepen my understanding and capacity with the concepts, skills and models introduced in the first level of training?

How do I respond to those unique variables and challenging moments that inevitably aris in the course of doing mediation?

Participants will enhance their skills in the art of preparing for and carrying out mediation. Some additional skills and frameworks relating to screenings, assessments, and dealing with other “in person” challenges will be explores.

What can I do about conflict as a leader?

What should I do if my employees, or people who report to me, are not getting along?

Considered best practices for managers and supervisors dealing with employee conflict. Learn to be proactive and effective in regards to managing and leading others through conflict. Learn how to facilitate a mediation session between two people with whom you have a relationship and where you are not necessarily neutral or where you clearly have a vested interested in the outcome.

Why are we angry during conflicts?

What exactly is anger anyways, and why do we feel it?

How can I deal with someone who is angry?

How do I stay calm so I don’t say something I’ll regret?

Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.

How do you respond when a friend, family member, employee or colleague come to you for support as they struggle through conflict?

Learn the importance of assessing conflict situations in order to determine the best response.

Formerly titled: Culture and Conflict

Are cultural differences and/or misunderstandings causing conflicts at work?

Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.

Why are we scared when dealing with conflict?

How can I overcome that?

Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

How can I strengthen my understanding and practice of mediation?

What role can more experienced mediators play in the learning process?

Practice makes perfect! In this course you will practice and refine your proficiency with the concepts, models and skills learned in our other mediation courses. In addition to the regular course instructor, experienced mediators will be on hand throughout, to serve as coaches, providing additional detailed feedback and support.