How do I learn to prepare for, and conduct a mediation session?

What are current best practices in mediation?

Where can I learn about mediation from those who actually mediate professionally on a regular basis?

Participants will be introduced to a comprehensive model for conducting interpersonal mediation in the role of an outside professional mediator, rather than as an insider to the organization conflict. All parties will be given multiple chances to practice and learn from the roles of mediator, disputant, and/pr observer.

Why are we scared when dealing with conflict?

How can I overcome that?

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

How do I strengthen and deepen my understanding and capacity with the concepts, skills and models introduced in the first level of training?

How do I respond to those unique variables and challenging moments that inevitably aris in the course of doing mediation?

Participants will enhance their skills in the art of preparing for and carrying out mediation. Some additional skills and frameworks relating to screenings, assessments, and dealing with other “in person” challenges will be explores.

What can I do about conflict as a leader?

What should I do if my employees, or people who report to me, are not getting along?

Considered best practices for managers and supervisors dealing with employee conflict. Learn to be proactive and effective in regards to managing and leading others through conflict. Learn how to facilitate a mediation session between two people with whom you have a relationship and where you are not necessarily neutral or where you clearly have a vested interested in the outcome.

Why are we angry during conflicts?

What exactly is anger anyways, and why do we feel it?

How can I deal with someone who is angry?

How do I stay calm so I don’t say something I’ll regret?

Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.

How do you respond when a friend, family member or colleague come to you for support as they struggle through conflict?

Learn the importance of assessing conflict situations in order to determine the best response.

Are cultural differences and/or misunderstandings causing conflicts at work?

Cultural diversity is a universal reality. So is conflict. Knowing how to deal withing a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.

Are you putting off those big conversations due to stress?

Entering significant conversations can be incredibly stressful and effectively navigating them can be difficult. This course helps participants develop skills to transform differences, tensions and conflicts into effective communication.

Why is giving feedback so hard?

How can I give better feedback?

Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.

Why are we scared when dealing with conflict?

How can I overcome that?

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

How can I strengthen my understanding and practice of mediation?

What role can more experienced mediators play in the learning process?

Practice makes perfect! In this course you will practice and refine your proficiency with the concepts, models and skills learned in our other mediation courses. In addition to the regular course instructor, experienced mediators will be on hand throughout, to serve as coaches, providing additional detailed feedback and support.