Conflict Management Skills
“The facilitators are top notch and each session is bursting with great information and the opportunity to practice newly learned techniques. Highly recommended to improve communication at home, at work, with friends and out in your community!”
“I came away from the courses with practical advice and processes that I could immediately put into practice. I would highly recommend that everyone take their courses!”
“I have recently participated in a course with Mediation Services and have found that the material provided was very relevant and up-to-date. The facilitator was amazing and everyday I left feeling that I could put the information that was just discussed to good practice. I left with a greater understanding of the topic and confidence in using my new knowledge for future practice.”
Conflict can be experienced at home, in our places of work, in our communities and literally everywhere else. Conflict can be intimidating and complex to navigate, but it can also be a great resource for us to grow and evolve, as individuals, organizations, companies and societies.
Being able to understand why conflicts are happening and having the tools to prevent emotions from flaring up are an excellent starting point for what our courses can offer. But we like to kick it up a notch and also ensure that you are more confident in situations of conflict, while also finding ways to transform conflict into a more positive experience.
Whether you’re working towards a Certificate from us, or you just want to give yourself that extra confidence and stock up your conflict resolution tool kit, these courses are for you. Don’t wait any longer to improve your quality of life. Conflict doesn’t have to be unmanageable or scary.
Why are we scared when dealing with conflict?
How can I overcome that?
Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.
Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.
Do you feel overwhelmed from conflict?
Does life sometimes seem to be too much to handle?
Some people meet conflict and life’s demands with optimism and elasticity; while others become stuck and overwhelmed. Identify the attitudes of resilient people and practice skills to help you be more resilient.
Do you struggle with being assertive?
Are you lacking the confidence and self-esteem to communicate effectively?
Do you find yourself blowing up and then regretting it?
People often struggle with finding a balance between passive and aggressive communication. Assertive communication is expressing what you believe and how it can be achieved in a way that is strong, open, tactful and effective, and also allows the other to respond.
How do you respond when a friend, family member, employee or colleague come to you for support as they struggle through conflict?
Learn the importance of assessing conflict situations in order to determine the best response.
Are conflict and arguments common at your workplace?
By understanding your personal communication style and how it interacts with other, you can create a positive, productive workplace. Assess your natural strengths and how your communication style changes under stress.
Formerly titled: Culture and Conflict
Are cultural differences and/or misunderstandings causing conflicts at work?
Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.
Why are we angry during conflicts?
What exactly is anger anyways, and why do we feel it?
How can I deal with someone who is angry?
How do I stay calm so I don’t say something I’ll regret?
Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.
Why is giving feedback so hard?
How can I give better feedback?
Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.
Are generational gaps a source of conflict for you or your team?
Each generation - Veterans, Boomers,Gen X, Gen Y, Millennial - has unique expectations, communication styles and needs. Learn tips and strategies to manage each generation effectively. This is an essential course for 21st century leaders.
Are you putting off those big conversations due to stress?
Entering significant conversations can be incredibly stressful and effectively navigating them can be difficult. This course helps participants develop skills to transform differences, tensions and conflicts into effective communication.
How do you get team buy-in for major organizational changes?
How can you work through change as smoothly as possible?
Changes in an organization or group can contribute to conflict - causing tensions, disagreements and misunderstandings. Explore how to plan for, and move through, group or organizational change in a more positive way. We will look at critical communication, obtaining buy-in and commitment from others, and providing support to those we are leading through the change process.
Formerly titled: Managing Ourselves Through Change
Is change scary for you?
Changes can bring about strong and diverse opinion and feelings that can cause conflict in communication. Gain insights into your orientation to change and develop strategies for moving yourself through the stages of change.
What happens when conflict can’t be resolved?
How do we identify when a problem is unresolvable, and more importantly, how can we best manage it?
Long standing challenges at work may be due to competing needs or polarities. In this course, participants will build skills to proactively manage competing needs to achieve productive, effective resolutions.
What can I do about conflict as a leader?
What should I do if my employees, or people who report to me, are not getting along?
Considered best practices for managers and supervisors dealing with employee conflict. Learn to be proactive and effective in regards to managing and leading others through conflict. Learn how to facilitate a mediation session between two people with whom you have a relationship and where you are not necessarily neutral or where you clearly have a vested interested in the outcome.
Why can’t I find the right person to fit this position?
How can I empower my employees?
Everyone has their inherent strengths and weaknesses. This course will teach you how to discover those strengths and weaknesses and use that knowledge to the company’s/organization’s advantage. Stop trying to fit a square peg in a round hole.
What if we can’t agree to anything?
How can we finish an argument with such different views?
Here, participants develop skills to move from opposing positions to build on underlying commonalities and interests to resolve disagreements.
This interactive training demonstrates the value of alternative dispute resolution as it relates to harmful incidents. Rooted in a restorative approach to conflict, participants will learn intervention techniques to effectively address the harm created by a violation, act of disrespect or crime.
This training will focus on frameworks for understanding conflict and justice, developing advanced communication skills, and practicing an incident based mediation model. Following this workshop, participants will be familiar with processes that meet both the short term and long term needs of those directly involved in the situation as well as the interests of their communities.
Throughout the training, concepts are taught and then experienced using a combination of lecture, stories, discussion, exercises, case studies and role play.
Upcoming in-house course schedule
* Course available for in-house training only